FAQ

1. What Should I Do If the Size on the Tag Is Different from What I Ordered?

Sizing standards may vary slightly between suppliers, leading to differences in U.S., European, and Asian measurements. Manual measurement may also lead to minor discrepancies.
Please check your measurements carefully before ordering. If you have any sizing issues, feel free to contact our customer service team or refer to our Return & Refund Policy for assistance.

2. Why Does the Color of My Item Look Different from What I Saw Online?

Lighting conditions, camera angles, and screen settings may cause minor color differences. We appreciate your understanding.
Suppose the variation doesn't affect the overall look or wearability. In that case, we encourage you to keep the item — and we'll gladly offer a discount code for your next purchase as a token of appreciation.
Rest assured, we continually work to minimize color discrepancies.

3. What If the Item I Want Is Sold Out?

Our popular items can sell out quickly, but we often restock them!
Please email our Customer Care Team with the item name and your preferred size. We'll notify you as soon as it becomes available again.

4. How Do I Use a Discount Code?

You can enter your discount or promo code at checkout.
Once you reach the "Checkout" page, you'll see a field labeled "Discount Code." Enter your code and click Apply.
Promotional events and eligibility details are displayed on our homepage, product pages, or during checkout.

5. Not Sure About Sizing or Fit?

Please check our Size Guide for detailed measurement information.
If you still have questions about a specific item's fit, contact our Customer Service — we'll be happy to help you choose the best size.

6. Need to Change Something in My Order?

Please refer to our Return & Refund Policy for instructions on modifying or canceling an order.
If your order has not yet been processed, contact us immediately for assistance.

7. Is It Safe to Use My Credit Card on Your Website?

Absolutely. Our site uses industry-standard SSL encryption to protect your personal and payment information.
Your credit card details are never stored or shared.
You can shop with confidence knowing your data is secure.

8. Why Was I Charged Twice?

You're only charged once your order ships.
If you see two transactions, the first is likely a temporary bank authorization to verify funds. This hold will automatically clear within 48–72 hours, depending on your bank.
If it doesn't, don't hesitate to contact your card issuer directly.

9. Why Was My Credit Card Declined?

There are a few possible reasons:

  • Your card may have expired.

  • You may have reached your credit limit.

  • Some information may have been entered incorrectly.

  • Your browser may have cached data or plug-ins interfering with the payment page.

✅ Try clearing your browser's cookies, restarting it, and ensuring you're using the latest version before trying again. If the problem persists, contact your bank for help.